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FAQ
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FAQs
Should I have internet connection to book/accept a ride?
You must be connected to the internet to book/accept a ride.
Can I register online?
The entire registration process is online, and you do not have to come to the office to register as a partner. You can download the app, register and upload documents to complete your registration.
Can I use the same mobile number for both client and partner apps?
Yes, the same mobile number can be used for both client and partner apps. However, both apps require separate registration even with the same mobile number and email address.
Can I register two vehicle under the same account?
Yes, you can register multiple vehicles under the same account. Make sure you upload the required documents for all the registered vehicles.
Can I change my mobile number and registered vehicle?
Yes, you may change your contact number and registered vehicle. You may contact MoveRide to make changes in your registration details.
Can I schedule a ride for later?
Yes, you can take a ride right away or schedule a ride for later. A ride may be scheduled for up to the following week.
Can I add landline number as an Emergency Contact?
No, landline numbers cannot be added as Emergency Contact as we may have to send messages and codes to the Emergency Contact.
Why my account is suspended ?
Reasons for temporary account suspension:
Over-speeding
Smoking during the ride
Overcharging clients
Canceling the ride after reaching the client
Contacting the client after completing the ride
Reasons for Permanent account suspension:
Performing act of violence and/or harassment
Consuming any forms of alcoholic beverage before or during the ride
Repeated complaints on act of harassment
Repeated accidents
Harming and/or defaming MoveRide
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